Microsoft: Blue Display of Dying Error for MSI Motherboards Is Not Our Fault

UPDATE 9/6: MSI confirms Microsoft is to not blame, sources the error to a firmware setting involving the hybrid structure on Intel’s thirteenth technology Core i9 chips, and releases a repair.

Authentic Story:
Microsoft says a Home windows 11 replace is to not blame for a Blue Display of Dying error that’s been impacting customers since final week.

The issue impacts PC house owners working 600/700 collection MSI motherboards for Intel chips. In line with customers, putting in Microsoft’s Home windows 11 “KB5029351” replace causes their PCs to crash with a Blue Display of Dying error message that claims “UNSUPPORTED_PROCESSOR.”

Microsoft has been investigating the issue and concludes that KB5029351 isn’t the principle wrongdoer for the crashing issues. “After investigating these stories, now we have discovered that the ‘UNSUPPORTED_PROCESSOR’ error was not brought on by points in KB5029351 and is proscribed to a particular subset of processors,” the corporate stated in a help doc.

(Credit score: MSI)

The assertion is a bit odd since customers started reporting the BSOD errors after Microsoft started providing the KB5029351 replace as a preview launch. As well as, Microsoft is pulling the KB5029351 package deal from circulation.

“We’re collaborating with gadget producers (OEMs) and can briefly mitigate this difficulty by not providing KB5029351 to Home windows gadgets that is perhaps affected by this difficulty. In case you nonetheless expertise this difficulty, please contact your gadget’s processor producer,” Microsoft says.

Up to now, Microsoft has declined to elaborate. However studying between the traces, it’s doable a current BIOS model that MSI launched for the corporate’s motherboards final month is inflicting conflicts with the KB5029351 replace.

On Friday, MSI launched an announcement that famous customers can handle the Blue Display of Dying errors by putting in an older BIOS model for his or her motherboards. Some affected customers additionally say they had been working the most recent motherboard BIOS for his or her the Core i7 13700K and Core i9-13900K processors once they encountered the issue.

That stated, MSI’s assertion advises customers to keep away from putting in the KB5029351 replace too. The corporate’s non permanent workaround provides: “When you have already encountered this difficulty, KB5029351 would possibly routinely be uninstalled to permit Home windows to revive to regular. Nonetheless, if KB5029351 isn’t routinely uninstalled, we advocate reverting your BIOS to the earlier model and uninstalling KB5029351 from Home windows.”

MSI revealed a video with directions on reflashing an MSI motherboard with a distinct BIOS. It includes first saving an older BIOS onto a USB flash drive, restarting the PC, after which coming into into the BIOS settings throughout startup. Customers can obtain older BIOS variations for his or her motherboard by trying up the product mannequin via MSI’s help web site.