Having software program or {hardware} points together with your Acer laptop computer? You’ll be able to attain out to the assist crew by means of numerous channels. In our undercover evaluate of Acer’s tech assist (within the U.Ok.), we discovered that the online and cellphone assist supplied good solutions to our questions, even once I tried to bamboozle them.
Nevertheless, the social media assist appears to be fully non-existent, which is a disappointing step down from the assist seen within the U.S. once we final ran this investigation.
Acer Tech Help
| Total | Internet Rating | Cell App | Social Media Rating | Cellphone Rating | Guarantee Rating | Avg. Name Time | Cellphone Quantity | Internet Help |
| 77/100 | 17/20 | 12/15 | 11/15 | 22/30 | 15/20 | 10:00 | 1-866-695-2237 | Hyperlink |
| Cellphone Hours (ET): 24/7 | Row 2 – Cell 1 | Row 2 – Cell 2 | Row 2 – Cell 3 | Row 2 – Cell 4 | Row 2 – Cell 5 | (Nitro and Spin assist) | 1-866-661-7100 | Row 2 – Cell 8 |
Cellphone hours (EST): 24/7
Acer tech assist quantity: 0371 760 1000 (U.Ok.)
Common name time:
Acer tech assist digital chat hyperlink:
A couple of issues earlier than we get all the way down to enterprise. I used three inquiries to put Acer to the check. Our Home windows 11 management query is “How can I regulate the touchpad’s sensitivity.
The remaining two questions are Acer-specific and are as follows:
- How can I restore system settings?
- How do I arrange AcerEXTEND?
And now we’re off to the races!
Social Media
So let’s get the primary piece of unhealthy information out the best way. It seems to be like Acer’s social media assist is nonexistent right here within the U.Ok pricey previous blighty. I messaged each of their channels on X (Twitter) and Fb to no avail. It’s a disgrace as a result of one of many key issues individuals search for in tech assist is accessibility from as many locations as potential to speak to somebody. Limiting the channels like this might minimize off sure entry.
Internet
Now whenever you transfer over to the online assist, that’s the place issues enhance properly. After all, to keep away from interacting with human beings about your concern, head over to Acer’s assist web site. From there, you possibly can seek for drivers and manuals, discover guarantee data, study product alerts and remembers, request a restore and discover solutions to FAQs.
You may also enter your laptop computer’s serial quantity or SNID into the search bar on the heart of the web page, and that can take you on to the web page the place your particular laptop computer’s drivers and manuals are positioned. If it’s good to ask a particular query, click on Acer Solutions, and sort your query. I looked for “how one can flip off auto show brightness,” and the fifth hyperlink down was a tutorial for how one can disable adaptive brightness. However if you happen to want extra help, or the assist pages don’t reply your query, then it’s time to open up the reside chat.
Upon hitting the web page, enter your Serial quantity from the underside of the laptop computer (or obtain a fast exe file that acknowledges the system and shows the quantity in your display), and also you’re put right into a queue. For us, this took 5 minutes to get a response to our question about restoring system settings.
I entered a reside chat with Rodney at 5:17 p.m. and advised a narrative about how my son (let’s name him Jason Junior for this portion), had messed with the system settings by inverting colours throughout Home windows and turned off sending the laptop computer to sleep when it’s closed. After asking him whether or not these could possibly be resolved rapidly or whether or not I must reset system settings to default, his reply was a manufacturing facility reset, oddly.
Following this, he gave me an in depth step-by-step information on restoring the entire PC to manufacturing facility settings, which is nice and all, however why didn’t Rodney simply take me by means of reverting the colours and dipping into the ability saving settings? This may have been much less of a headache for the top consumer.
So, I assume the primary end result right here is that the issue acquired fastened, however not in the best way I anticipated from Acer’s assist crew. Additionally, don’t neglect your laptop computer can clear up a few of its points by itself. Head over to the Acer Care Heart, and you will get choices for checking the well being of your arduous drive and battery. The software program additionally affords some tune-up capabilities, akin to deleting junk recordsdata, initiating a disk clear or a disk defragmentation, and updating and managing system restoration.
Cellphone
Favor the non-public contact of speaking to an agent over the cellphone? Then you possibly can contact Acer assist at 0371 760 1000. After coming into the SNID on the laptop computer (once more on the underside), I acquired in a queue… Properly, a minimum of I assumed I did as a result of Barry from Acer picked up virtually instantly at 5:55 p.m. BST. High marks for velocity there, particularly given throughout my time working in name facilities, it’s all the time the final minute ones earlier than closing time that you just strive your finest to disregard!
Anyway, I began with my bamboozling query about AcerEXTEND, which led to a number of seconds of quiet and a swift “what are you speaking about, sir?” I went on to clarify that I had a hand-me-down Android cellphone with the app, and I used to be enquiring about how one can use it. Positive sufficient, Barry began typing away to try to slim all the way down to my question in his data, which drew up blanks (understandably, given it’s not been in use for a decade).
He then put me on maintain to speak to his supervisor, returned a couple of minutes later to verify that this was certainly an previous app that isn’t supported anymore — continuing to information me by means of connecting my cellphone to my laptop computer, deciding on knowledge switch on the cellphone’s display, and pointing me in direction of the place I’d discover it as a drive. Good save there, Barry!
Lastly, I requested him about Jason Junior operating riot on my system settings, and in contrast to Rodney, he took me by means of the show settings to revert colours, and into the ability settings to place the laptop computer again to sleep every time it was closed.
The entire time of this name ended at quarter-hour and 32 seconds, which in our expertise of tech assist is barely slower than the expectations set by the benchmark of extra fast corporations and people who appear to nonetheless be half asleep on the cellphone. Nevertheless, solutions have been detailed (even once I tried to throw them off), and Barry took his time to steadily transfer me by means of the steps. All-in-all, a optimistic expertise that bucks the development of previous Acer cellphone assist calls.
Acer has name facilities positioned in america (Texas), Colombia, Uruguay and India. Earlier than any name, you may must undergo a digital assistant who will ask in your laptop computer’s SNID — a quantity discovered below the laptop computer. If used earlier than, it’ll recognise your quantity and former SNID quantity, and likewise ask if you’re inquiring about the identical drawback.
Guarantee
The Acer Swift Go 16 used for this check comes with a one-year restricted guarantee that protects you from {hardware} defects, affords software program assist for 180 days, and supplies technical assist over the cellphone for a yr. Sure Acer laptops additionally offer you various kinds of warranties, that are laid out on Acer’s guarantee chart. For instance, if you happen to purchase a ConceptD or Enduro laptop computer, you get a three-year carry-in guarantee.
After all there are exclusions — most of them are widespread sense like customary put on and tear, or if you happen to homicide your laptop computer’s GPU with cryptocurrency mining. Nevertheless, there may be an fascinating rule in right here in regards to the show. Mainly, in case you have an LCD panel, and there are usually not greater than 4 faulty pixels per million pixels, then Acer will service it. Any extra, and that isn’t lined, which is peculiar to say the least!
In case you’re sending in your laptop computer to be serviced, you are going to must pay to ship it to Acer. Nevertheless, Acer pays for the return delivery. If the guarantee additionally incorporates a Carry-In eligibility, you possibly can merely drop it off with an Acer Licensed Service Supplier (there are just a few throughout the UK), and choose it again up as soon as full.
Lastly, if you happen to plan to improve your laptop computer’s RAM or storage, you’ll most likely hit a snag on the assist facet as a result of Acer’s acquired that lined in its exclusions by mentioning “modification of the System together with use of components not manufactured and/or bought by Acer.”
Backside Line
So general, it’s a combined bag. With no social media assist, Acer’s reside chat and detailed assist pages are available clutch for these searching for assist — despite the fact that Rodney gave me some odd steering, he did technically clear up the issue.
Nevertheless, opposite to our earlier expertise, Acer’s cellphone assist crew supplied nice assist. It’s a disgrace although that some components of that assist are comparatively quick lived below the guarantee, and there’s no flexibility given to those that want to improve their system after the actual fact.
Stick to those channels and don’t open up your laptop computer, and it is best to reside a comparatively painless life together with your shiny new system.
