UPDATE 9/6: MSI confirms Microsoft is to not blame, sources the error to a firmware setting involving the hybrid structure on Intel’s thirteenth technology Core i9 chips, and releases a repair.
Authentic Story:Microsoft says a Home windows 11 replace is to not blame for a Blue Display screen of Loss of life error that’s been impacting customers since final week.
The issue impacts PC house owners working 600/700 collection MSI motherboards for Intel chips. In line with customers, putting in Microsoft’s Home windows 11 “KB5029351” replace causes their PCs to crash with a Blue Display screen of Loss of life error message that claims “UNSUPPORTED_PROCESSOR.”
Microsoft has been investigating the issue and concludes that KB5029351 isn’t the primary perpetrator for the crashing issues. “After investigating these studies, we now have discovered that the ‘UNSUPPORTED_PROCESSOR’ error was not brought on by points in KB5029351 and is proscribed to a selected subset of processors,” the corporate mentioned in a help doc.
The assertion is a bit odd since customers started reporting the BSOD errors after Microsoft started providing the KB5029351 replace as a preview launch. As well as, Microsoft is pulling the KB5029351 bundle from circulation.
“We’re collaborating with gadget producers (OEMs) and can briefly mitigate this subject by not providing KB5029351 to Home windows gadgets that is perhaps affected by this subject. In case you nonetheless expertise this subject, please contact your gadget’s processor producer,” Microsoft says.
To this point, Microsoft has declined to elaborate. However studying between the traces, it’s doable a current BIOS model that MSI launched for the corporate’s motherboards final month is inflicting conflicts with the KB5029351 replace.
On Friday, MSI launched an announcement that famous customers can tackle the Blue Display screen of Loss of life errors by putting in an older BIOS model for his or her motherboards. Some affected customers additionally say they had been working the most recent motherboard BIOS for his or her the Core i7 13700K and Core i9-13900K processors after they encountered the issue.
That mentioned, MSI’s assertion advises customers to keep away from putting in the KB5029351 replace too. The corporate’s momentary workaround provides: “You probably have already encountered this subject, KB5029351 may mechanically be uninstalled to permit Home windows to revive to regular. Nonetheless, if KB5029351 isn’t mechanically uninstalled, we advocate reverting your BIOS to the earlier model and uninstalling KB5029351 from Home windows.”
MSI printed a video with directions on reflashing an MSI motherboard with a special BIOS. It includes first saving an older BIOS onto a USB flash drive, restarting the PC, after which coming into into the BIOS settings throughout startup. Customers can obtain older BIOS variations for his or her motherboard by wanting up the product mannequin via MSI’s help web site.
