Student receives cheap speakers instead of laptop worth Rs 76,000 from Flipkart.
Updated Aug 23, 2023 | 08:14 AM IST
Flipkart Sends Student Cheap Speakers Instead of Laptop Worth Rs 76,000 (File Image: Reuters)
Ordered a Macbook M1 for 76,000 INR, eagerly awaited delivery. Initial date: 13th Aug. Delivery guy dodged calls till 15th Aug, told us to visit their hub due to delays. Item fell under ‘open delivery’, had to open before giving OTP. #FlipkartFail
Order id: OD328834429431726100
— atharva khandelwal (@atharva_1913) August 21, 2023
In his now-viral post, Atharva detailed his ordeal, recounting how the delivery date was postponed multiple times, ultimately causing him to visit a Flipkart hub to collect his purchase. The delivery personnel insisted on obtaining an OTP before allowing him to open the package, citing ‘protocol.’ Much to his dismay, inside the box were not the promised laptop but rather the subpar speakers. Atharva was armed with evidence, including video footage and the delivery person’s confession, to support his claim.
The post reads: “Unbelievable experience with @Flipkart! Ordered a Macbook M1 worth 76,000 INR, but received cheap speakers instead. Despite solid evidence of their own delivery executive mishandling the situation, they’re denying refund under ‘no returns’ policy. All Proves Attached.”
The evidence is solid:
1.Hub footage with timestamp shows us present.
2. Delivery guy’s face captured.
3. Video of him opening the box.
4. His confession admitting we got wrong product.
5. CCTV evidence of him taking OTP before giving package. @Flipkart denying refund. 😤— atharva khandelwal (@atharva_1913) August 21, 2023
Despite his compelling evidence, Flipkart cited its ‘no return’ policy as a reason to reject his claim for a refund or replacement. Atharva’s frustration was palpable as he criticized the company’s stance on social media. He reached out to consumer advocacy forums for support and pledged to persistently voice his concerns until justice was served.
We are committed to making it right for our customers and @atharva_1913 is already in touch with us. You can count on us to sort this out.
— FlipkartSupport (@flipkartsupport) August 21, 2023
However, the situation took a distressing turn when Atharva revealed on Reddit that he had contemplated suicide due to the distress caused by the ordeal. In a surprising twist, Flipkart eventually reached out to Atharva, promising to initiate a refund for his purchase.