Kaitlyn Cimino / Android Authority
TL;DR
- Many customers are reporting charging points on the Pixel Watch 2.
- Some say their watches don’t cost in any respect with the bundled charging dock.
- Others report their Pixel Watch 2 items cost intermittently.
- Google is outwardly conscious of the continuing subject.
Pixel Watch 2 customers are reporting a charging subject with the wearable. We discovered long-winded threads on Reddit exhibiting that the brand new Google smartwatch is just refusing to cost for a lot of customers. Some Pixel Watch 2 homeowners additionally report that their watches cost intermittently when plugged into the charging dock.
One such consumer’s relentless investigation exhibits that Google is conscious of the issue. Buyer assist informed the Pixel Watch 2 consumer that is an ongoing subject with the smartwatch and that the corporate would get again to them as quickly as potential with a decision. Nevertheless, the consumer by no means heard again from Google. They tried every little thing from ordering a brand new Pixel Watch 2 charging cable from the Google Retailer to plugging the charger into varied ports and wall sockets. Nevertheless, nothing labored for them. Their Pixel Watch 2 unit appeared to have a thoughts of its personal and randomly stopped and began charging. Finally, the consumer managed to talk to a assist staffer via stay chat and was provided a brand new Pixel Watch 2 in trade for the one which wouldn’t cost.
Not each Pixel Watch 2 dealing with the charging downside has been this fortunate, although. Many customers report they’re nonetheless ready for Google to get again to them about their smartwatches not charging.
“Similar subject right here. The cable is seated appropriately on the watch, magnet snaps to the again, however nothing occurs. I’ve tried a number of chargers and verified each works with a USB-C to USB-C Telephone cost verify first, however the watch received’t cost in any respect. It’s tremendous irritating. I’ve additionally contacted assist, and so they mentioned – I must verify with my higher-ups. Watch your e-mail for a response.”
One other consumer complained that Google Assist has stopped responding to their emails concerning the subject.
It’s unclear for the time being if the issue is with the charger Google bundles with the Pixel Watch 2 or if some items of the smartwatch are faulty. Google recommends on its assist web page that customers ought to first verify if their charger is appropriately aligned with the Pixel Watch 2.
The Pixel Watch 2 solely matches on the dock in a technique. It received’t cost if positioned on the magnetic dock within the improper course. Should you’re experiencing a charging subject in your Pixel Watch 2, you must first be sure that the watch is appropriately aligned with the charger, the again of the watch is clear, and the charging pins aren’t caught or broken.
In case your Pixel Watch 2 nonetheless doesn’t cost, like these reporting the issue, you must attempt reaching out to Google Assist by logging into your Google account and heading right here. Affected customers suggest you communicate to the Google Retailer assist brokers quite than the Watch group for the reason that latter seemingly can not present a decision and trade.
We’ll attain out to Google for extra particulars on the continuing Pixel Watch 2 charging subject and replace this text if and after we hear from them.
